Refund & Cancellation Policy

Effective Date: July 2, 2026

This Refund & Cancellation Policy (“Policy”) applies to all purchases made through digital-colour.com and governs refunds, cancellations, and guarantee claims for training programs, online courses, consulting, mentorship, and digital marketing agency services offered by Digital Colour (“Company”, “we”, “our”, or “us”).

By purchasing any product or service from us, you agree to this Policy.

1. General Policy

Our courses and services involve immediate access to digital content, live training, mentorship, and professional expertise. Accordingly, refunds are available only as expressly provided in this Policy or where required under applicable law.

2. Online Courses (Self-Paced)

Once you receive access to a self-paced online course:

• You may request a refund within 7 calendar days of purchase only if you have accessed less than 20% of the course content.
• Refunds will not be granted after more than 20% of the course has been viewed or downloaded.
• Course access will be revoked once a refund has been approved.

3. Live Training Programs

For instructor-led online or offline training:

• No refund will be issued after the batch has started or after attending the first session, except where a program-specific guarantee applies.

If Digital Colour cancels a batch, participants may choose either:

• A full refund, or
• Transfer to a future batch at no additional cost.

4. Job Placement Guarantee Programs

Certain training programs may include a Job Placement Guarantee or Performance-Based Guarantee. The guarantee applies only where it is expressly mentioned on the program page or enrollment confirmation.

To qualify for any refund under such a guarantee, you must satisfy all applicable conditions, including:

• Complete 100% of the course.
• Attend all mandatory live sessions.
• Submit all required assignments and projects.
• Complete your portfolio or practical work.
• Update your resume and LinkedIn profile as instructed.
• Apply to the minimum number of jobs specified for your program (for example, 50 or more).
• Attend interviews when invited.
• Follow all placement guidance provided by Digital Colour.
• Provide genuine and verifiable records of job applications, interview attendance, recruiter communications, and related documents.
• Act in good faith throughout the placement process.

The guarantee becomes void if you:

• Reject a suitable job offer without reasonable cause.
• Fail to attend scheduled interviews.
• Stop applying for jobs.
• Provide false, incomplete, or misleading information.
• Fail to complete the course requirements.
• Violate the Terms & Conditions or community guidelines.

Where all guarantee conditions have been satisfied but the promised outcome has not been achieved within the stated guarantee period, Digital Colour will provide the remedy specified for that program, which may include continued placement support, extended training access, or a refund where expressly promised.

5. Agency Services

Payments for digital marketing agency services, including SEO, paid advertising, social media management, branding, website development, content creation, and consulting, are generally non-refundable once work has commenced.

If work has not yet started, cancellation requests may be considered at our discretion. Any approved refund may be reduced to account for administrative costs or work already completed.

6. Consulting, Coaching, and Mentorship

Fees paid for one-to-one consultations, coaching sessions, mentoring, audits, or strategy calls are non-refundable after the session has been delivered.

If we cancel a scheduled session, you may choose either:

• A full refund, or
• Rescheduling at a mutually convenient time.

7. Digital Products

Digital products such as e-books, templates, checklists, recorded workshops, downloadable files, or toolkits are non-refundable once access or download has been provided, except where required by applicable law.

8. Duplicate Payments

If you are charged more than once for the same purchase due to a technical error, the duplicate payment will be refunded after verification.

9. Failed Transactions

If your payment is deducted but your order is not confirmed, please contact us with your payment details. After verification, we will either:

• Complete your order, or
• Refund the amount to your original payment method.

10. Refund Request Procedure

To request a refund, email us with:

• Your full name
• Registered email address
• Order or invoice number
• Date of purchase
• Reason for the request
• Any supporting documents required under this Policy

Send refund requests to: digitalcolourofficial@gmail.com

11. Processing Time

Once a refund request is approved:

• Refunds will generally be processed within 15 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Actual credit timelines may vary depending on your bank or payment provider.

12. Chargebacks

Before initiating a chargeback through your bank or payment provider, please contact us so we can attempt to resolve the issue.

If a chargeback is initiated without prior communication, we reserve the right to suspend access to courses or services while the matter is being investigated.

13. Changes to This Policy

We may revise this Policy from time to time. The latest version will always be available on our website with an updated Effective Date.

14. Contact Us

If you have any questions about this Refund & Cancellation Policy or wish to submit a refund request, please contact us:

Digital Colour

Website: https://digital-colour.com

Email: digitalcolourofficial@gmail.com